Alteva Unified Communications for Law Firms
Law offices of all sizes benefit from Alteva's true, hosted Unified Communications (UC) solution, including a hosted Voice over IP phone system integrated with Microsoft Communication Services - including Microsoft Office Communications Server, Exchange and SharePoint.
"As we grow our business and include more services for our clients, we know that Alteva will be behind us to ensure that we can continue to provide our clients with the quality of service that they have come to expect from Kimmel & Silverman.”
~ Jeff Ehrmann, Director of IT, Kimmel & Silverman
Some of the benefits of the Alteva UC solution to law firms include:
Mobility phone features: There are a variety of features that are essential to keeping a firm moving. Alteva Anywhere, a fixed mobile convergence solution, enables users to make and receive calls from any location, with only one phone number, one dial plan and one voice mailbox.
Collaboration: Alteva's Instant Messaging (IM) and Conferencing solutions provide a multitude of new ways to collaborate easily within a firm, regardless of where staff may be located - in a branch office, on the road or at the courthouse.
Response: Users will receive their voicemails as a .wav file in their email and can then listen to them directly by clicking on the file, and can also forward them by email or store them in client document files. With Alteva's UC solution, firms enjoy the power of Voice-enabled Exchange, which provides the ability to schedule and change calendar appointments, listen to and manage emails and retrieve contacts via voice prompts from any phone.
Reporting: Alteva Archive, Alteva's integrated call recording product, is a vital resource to law offices. Recorded calls are accessed via a standard web browser, and it can be set up to automatically record and save all phone calls. Those recorded calls are converted into .mp3 files that can easily be saved electronically in client files or emailed to a colleague for transcription or other use. Alteva phone reporting features are extremely robust. General reports are included with phone service and special reports can be customized to meet specific needs.
Attendant: This feature of Alteva's UC solution is a great way to have a virtual receptionist for the office 24/7. It greets callers and connects them to the appropriate extensions with an interactive voice response system.
“These days, it’s harder and harder to find clients because our industry is so competitive and information is so readily accessible via the web. Alteva’s solutions helped to streamline my business by increasing our efficiency and productivity and made the firm more competitive, as well. Having the ability to answer calls anytime from anywhere not only saves us time, but also from losing a potential new client or servicing our existing clients. We no longer need to worry about a competitor taking our business because we were in court unable to answer the phone and the next guy on the Web was.”
~ Thomas J. Petrelli, Jr., Petrelli Law, P.C.