Case Studies

Kimmel & Silverman Law Firm

Alteva’s cost per month is roughly half of what Kimmel & Silverman was spending previously with the firm’s old provider. Previously the firm’s employees had to dial using long distance to call between satellite offices and transferring the call was not an option. With Alteva’s solution, the firm now has the ability to direct dial the remote offices via extension and transfer calls across offices. Alteva’s eFax service allows the firm to send and receive faxes using email, which saves money, time and increases productivity. Alteva’s call management console software enables the receptionist to track and monitor calls from her desktop.

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Petrelli Law, P.C.

Alteva provided Petrelli Law with hosted VoIP and Unified Communications (UC) to improve business efficiencies and save the firm money.

With Alteva’s solutions, ccommunications happen much more efficiently, resulting in quicker turnarounds and happier clients. With hosted UC, attorneys are able to work from home and still access all of their communications system tools, which help them to stay productive, especially during snowstorms, family emergencies or due to illness.

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Metropolitan Exposition Services, Inc.

Alteva provided Metro Expo with hosted VoIP and Unified Communications (UC) to streamline its communication, and improve business efficiencies and productivity. A previous VoIP customer, Metro Expo was already familiar with the flexibility and robustness of a hosted VoIP system, but really liked Alteva’s new and exciting UC products including Office Communications Server (OCS) at reasonable costs.

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Spencer Gifts

With Alteva’s Hosted VoIP PBX, Spencer Gifts upgraded their entire voice and data network of over a 1000 handsets and through the monthly saving of utilizing Alteva VoIP Spencer Gifts was able to see a true ROI of less than 4 months. In addition to saving about 50% on their Telecom Total Cost of Ownership, Spencer Gifts was able to address their business continuity objectives as well as implement a state of the art call center. more »

Maximus

Maximus is a government contractor with 280 locations that consistently adds and closes offices depending on the length of their contracts. Maximus was in need of a highly scalable system that would allow for expansion. With Alteva Hosted VoIP, Maximus was able to easily open and close offices reusing the hardware as they saw fit. more »

Xlibris

Xlibris is a multi-national publisher of online books that has call centers in the Philippines and throughout the US. With Alteva Hosted VoIP, Xlibris was able to get the call recording and reporting that it desperately needed. Xlibris, in addition to the high end call center functionality, also enjoyed a 25% savings over their former Hosted VoIP provider. more »

Greenwood Partners

With Alteva, Greenwood Partners was able to save nearly 25% on the total cost of ownership over their former telecommunications provider. In addition, Alteva was able to address the business continuity needs by simply re-directing calls to a cell phone or any other phone number in the event of a power failure or disaster. More over, the senior management was able to receive calls on their IP phone at home as if they were sitting in the office. more »

PTR Baler & Compactor

Alteva’s hosted solution stood out amongst the competition for PTR in many aspects, most notably in its cost savings. In addition to the Green benefits, Disaster recovery and operational benefits of the Hosted solution, PTR will realize a savings of $2,711.33/Month in non-cellular phone costs in 2010 compared to 2008 averages, amounting to $32,532 in the 2010 fiscal year. more »

Abigail Michaels Concierge

Alteva provided Abigail Michaels with the unique, cutting edge communications solution they needed, at a lower monthly cost over their previous provider, with no need to sacrifice call quality. With multiple outbound caller IDs – to reflect the company which the employee wants to represent, customers are now less likely to ignore calls because they know who is calling since the outgoing calling number is now associated with the appropriate company name. Alteva’s solution virtually eliminated Abigail Michaels’ dropped calls, static or missed calls, giving staff a better chance to personalize their service to incoming callers. more »